Privacy Policy – How kv9 Protects Your Personal Data

Introduction

This Privacy Policy describes how kv9 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of members and visitors ("you", "your") who access the kv9 platform at https://kv9.games. It applies to all services offered under the kv9 brand, including the sportsbook, live casino, slot games, E-Sports betting, Dragon Fishing arcade titles, and any associated promotional communications.

By registering an account or continuing to use the kv9 platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, you should discontinue use of the platform and contact support to request account closure.

This policy should be read alongside the kv9 Terms & Conditions, which govern your overall relationship with the platform. Where this Privacy Policy addresses data-specific rights and obligations, the Terms & Conditions address the broader contractual relationship between you and kv9.

Our Privacy Commitments

Six core principles that guide how kv9 handles your data

1. Data We Collect

1.1 Registration Data

When you create a kv9 account, we collect the following information as part of the registration process:

• Full legal name
• Date of birth (to confirm you are 21 or older)
• Residential address including district, city, and postal code
• Email address
• Mobile phone number (used for account verification and support)
• Username and encrypted password

1.2 Identity Verification (KYC) Documents

To comply with anti-money laundering obligations and to verify member identity before processing withdrawals, kv9 may request copies of identity documents. These include but are not limited to your National Identity Card (NID), passport, or other government-issued photo identification. Document images are stored securely and accessed only by authorised personnel.

1.3 Financial and Payment Data

When you make a deposit or request a withdrawal, kv9 records transaction details including the amount, timestamp, payment method (e.g ., bKash, Nagad, Rocket, Upay), and transaction reference numbers. kv9 does not store full card numbers or mobile banking PINs. Payment credentials are handled directly by the respective payment processors under their own security and privacy frameworks.

1.4 Usage and Behavioural Data

kv9 automatically collects certain technical and behavioural data when you use the platform. This includes:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Games played, bet history, session duration, and wagering patterns
• Login timestamps and session activity logs

This data is used to maintain platform security, detect fraudulent or suspicious activity, improve service quality, and generate anonymised analytics reports.

1.5 Communications Data

When you contact kv9 support, respond to a survey, or participate in a promotion, we retain records of that correspondence. This includes live chat transcripts, email exchanges, and any attachments or screenshots you submit. These records are kept to improve service quality and to resolve any future disputes.

1.6 Cookies and Tracking Technologies

kv9 uses cookies and similar tracking technologies to maintain login sessions, remember user preferences, and gather anonymised analytics. You may adjust cookie preferences through your browser settings; however, disabling essential cookies may affect the functionality of the platform, including your ability to log in or complete transactions.

2. How We Use Your Data

kv9 processes personal data only for specific, legitimate purposes. The table below outlines the primary purposes for which each category of data is used.

kv9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

3. Legal Basis for Processing

kv9 processes your personal data on one or more of the following legal bases:

3.1 Contractual Necessity

The majority of processing activities — including account registration, payment processing, and customer support — are necessary to fulfil the contractual relationship established when you create a kv9 account and accept the Terms & Conditions. Without this processing, kv9 would be unable to provide the services you have requested.

3.2 Legal Obligation

Certain processing activities, including identity verification, transaction record-keeping, and anti-money laundering checks, are carried out because kv9 is required to do so under applicable laws and regulations. kv9 must retain certain records for defined minimum periods regardless of account closure.

3.3 Legitimate Interests

kv9 processes some data — including usage analytics, fraud detection signals, and platform security logs — on the basis of legitimate interests. These interests include protecting the integrity of the platform, safeguarding other members, and maintaining a fair gaming environment. kv9 ensures that these interests are balanced against your rights and do not override them.

3.4 Consent

Where kv9 relies on your consent as a legal basis — for example, to send you promotional emails or SMS notifications about offers — you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out prior to withdrawal. To update your communication preferences, log in to your kv9 account or contact support.

4. Data Sharing and Disclosure

4.1 Service Providers

kv9 shares personal data with a limited set of trusted third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, Mastercard), identity verification services, game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and cloud infrastructure providers. All such providers are bound by data processing agreements that restrict them from using your data for any purpose other than delivering the contracted service.

4.2 Legal and Regulatory Disclosures

kv9 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by applicable law, court order, or legal process. In such cases, kv9 will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permitted, notify the affected member.

4.3 Business Transfers

In the event that kv9 undergoes a merger, acquisition, or sale of all or part of its assets, member data may be transferred to the acquiring entity as part of that transaction. In such circumstances, kv9 will notify affected members and ensure that the acquiring party commits to honouring the terms of this Privacy Policy.

4.4 No Sale of Personal Data

kv9 does not sell, rent, or auction your personal data to any third party for advertising, marketing profiling, or any commercial purpose unrelated to the operation of the kv9 platform. This commitment applies to all categories of personal data described in this policy.

5. Data Retention

kv9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention principles applied by kv9 are as follows:

• Active account data — retained for the full duration of your membership and for a minimum period of five years following account closure, to satisfy legal record-keeping requirements.
• Transaction records — retained for a minimum of five years from the date of each transaction to comply with financial record-keeping obligations.
• Identity verification documents — retained for the duration of the account and for five years post-closure, unless a longer period is required by law.
• Support correspondence — retained for a period of three years from the date of the last interaction, or longer where the correspondence relates to an unresolved dispute.
• Usage and analytics data — anonymised aggregate data may be retained indefinitely; individual-level behavioural data is retained for up to two years from the date of collection.
• Marketing consent records — retained for the duration of consent and for one year following withdrawal of consent.

When personal data is no longer required, kv9 will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

6. Your Privacy Rights

As a kv9 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact the kv9 support team. kv9 will respond to all verifiable data rights requests within 30 days.

6.1 Right of Access

You have the right to request a copy of the personal data that kv9 holds about you. We will provide this in a commonly used electronic format, free of charge for the first request within any 12-month period.

6.2 Right to Rectification

If any personal data kv9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly through your account profile page, or request corrections via support for data that cannot be self-edited.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent and no other legal basis applies, or where the data has been processed unlawfully. Note that kv9 may be required by law to retain certain data even following a deletion request; in such cases, kv9 will explain what data must be retained and why.

6.4 Right to Restrict Processing

You may request that kv9 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while a legitimate interest objection is being assessed. During a restriction period, kv9 will continue to store the data but will not actively process it for other purposes.

6.5 Right to Object

You have the right to object to the processing of your personal data where kv9 relies on legitimate interests as the legal basis. You also have an unconditional right to object to your data being used for direct marketing at any time. To opt out of promotional communications, use the unsubscribe link in any marketing email or contact support.

6.6 Right to Data Portability

Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.

7. Data Security Measures

kv9 implements a layered approach to data security, combining technical and organisational safeguards to protect your personal information against unauthorised access, loss, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and kv9 servers
• Encrypted storage of passwords using modern hashing algorithms — kv9 staff cannot view your password in plain text
• Two-factor authentication (2FA) options available for member accounts
• Role-based access controls restricting internal staff access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments of platform infrastructure
• Firewall protections and intrusion detection systems monitoring for anomalous activity
• Staff training on data protection obligations and secure data handling procedures

Despite these measures, no internet-based platform can guarantee absolute security. Members are responsible for maintaining the confidentiality of their own login credentials and should contact support immediately if they suspect unauthorised access to their account.

8. Persons Under 21

kv9 is strictly an adult platform. All real-money gaming services are available only to persons aged 21 years or older. kv9 does not knowingly collect or retain personal data from persons under the age of 21. If we become aware that a member is under 21, we will immediately close the account, void any transactions, and delete the associated personal data to the extent permitted by law.

If you are a parent or guardian and believe that a person under 21 in your care has registered with kv9, please contact support immediately at [email protected]. We will investigate and act promptly.

9. Updates to This Policy

kv9 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, the "Last updated" date at the top of this document will be revised and active members will be notified by email. We encourage you to review this page periodically to stay informed about how your data is being handled.

Your continued use of the kv9 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should discontinue use of the platform and contact support to request account closure.

10. Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data kv9 holds about you, please contact the kv9 Data Support team. We are available 24 hours a day, seven days a week, including Bangladesh public holidays.

Email: [email protected]

You may also reach us via the live chat function available within your kv9 account dashboard. For formal data rights requests, we recommend contacting us by email to ensure a proper audit trail. kv9 will acknowledge all privacy-related requests within two business days Bangladesh Standard Time (BST, UTC+6) and aim to resolve them fully within 30 days.